Your Guide to Building the Trust Layer in Online Marketplaces


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What's inside the guide

Trust is essential to business. Without it, there can’t be successful relationships - between individuals on a personal level or businesses and consumers on a commercial level. The digital age, and the effects of the Coronavirus pandemic accelerating a shift towards online shopping, necessitate building and maintaining more trust-based relationships. Marketplaces are one such place where trust is paramount for interactions between the various stakeholders; marketplace owners, sellers (brands, retailers and individuals) and consumers.

In this Guide you will learn about:

  • The role of trust in online transactions
  • The importance of online reviews
  • How bad actors exploit your partners & customers
  • The changing regulatory environment 
  • How to tackle bad actors on your platform